Refund policy

What you buy

A one-time digital product: a lyric video clip made to order from your song. No subscription. Payments, taxes and invoices are handled by our payment partner (Merchant of Record), which handles payment and applicable taxes, so its buyer terms also apply.

Before the full clip is delivered

You can cancel and receive a full refund at any time before we deliver the full clip, including after you have seen a preview. Email [email protected] from your account address with your order number. We then stop work. Your files are deleted within 30 days, or sooner if you delete the project or your account in the app. Approving or viewing a preview is not delivery of the full clip.

After the full clip is delivered

A clip made to order is a digital product and cannot be returned. After delivery we refund only if:

• the delivered file has a technical defect (for example it does not play, is corrupt, has missing audio or frozen or blank sections, or is not in the format you ordered) and we did not fix it within your 3 included revision rounds; or
• we are unable to deliver the clip you paid for.

Differences of taste (style, colours, images you simply do not like) are handled through the revision rounds and are not by themselves grounds for a refund. The included revision rounds can be requested within 7 days of delivery.

How to request a refund

Email [email protected] from the address you used to order, with your order number and the reason, and for a defect a short description or a screenshot. We reply within 3 business days. When we approve a refund we request it right away through our payment partner, which issues it to the original payment method. How long it takes to arrive depends on the payment provider and your bank. The licence to the clip ends with the refund.

Payment partner terms

Our payment partner, Dodo Payments, is the Merchant of Record and processes all refunds under its own buyer terms, which also apply. We will request every refund approved under this policy, and the refund rights in this policy are in addition to those terms. If you dispute a charge with your bank, please contact us first so we can resolve a genuine problem quickly.

Your statutory rights

Nothing in this policy limits rights you have under mandatory consumer law where you live.

Contact

[email protected]