Refund policy
Last updated: 29 September 2026.
What you buy
Milamo sells one-time digital packages for a lyric video of one song — no subscription. Payments are processed by Paddle.com, our reseller and Merchant of Record, so Paddle's buyer terms also apply to your order.
A digital product made for you
- Every Milamo clip is a digital product produced specifically for your song. There is no physical item to return, so purchases are generally non-refundable once production of your clip has started.
- We will refund you if we cannot deliver the clip you paid for, or if the delivered file is defective and we cannot fix it.
- Refund requests are reviewed case by case under Paddle's refund policy (requests should be made within 14 days of purchase). Nothing in this policy limits any rights you have under the consumer-protection law that applies to you.
How to ask for a refund
Email us from the address you used to order, with your order number and the reason. Approved refunds go back to the original payment method through Paddle, usually within 5–10 business days.
[email protected]